We understand that sometimes you may need to cancel an order. At Velvabag, we aim to make this process as simple and hassle-free as possible. Please review our order cancellation policy and use the form below to request a cancellation.

Order Cancellation Policy

  • Orders can be cancelled within 15 DAYS of placement
  • If your order has already shipped, please refer to our Return Policy instead
  • Refunds for cancelled orders will be processed within 5 business days
  • Once processed, your refund will be issued to your original payment method

Order Cancellation Request

Please complete the form below to request cancellation of your order:




Cancellation Request Received

Your cancellation request has been submitted successfully. We will process your request and send a confirmation email to your address. If eligible, your refund will be processed within 5 business days.

Frequently Asked Questions About Order Cancellation

How do I know if my order cancellation was successful?

After submitting your cancellation request, you’ll receive a confirmation email at the address provided. This email will confirm whether we were able to cancel your order.

What if my order has already shipped?

If your order has already been shipped, we cannot cancel it. In this case, you’ll need to wait for the package to arrive and then follow our return process.

How long will it take to get my refund?

Refunds for successfully cancelled orders are typically processed within 5 business days. Once processed, it may take an additional 3-5 business days for the funds to appear in your account, depending on your payment provider.

Will I be charged a cancellation fee?

No, Velvabag does not charge any cancellation fees for orders cancelled within 15 DAYS of placement.

Need Additional Help?

If you need assistance with your cancellation or have any other questions, please don’t hesitate to contact our customer support team:

📧 Email: contact@velvabag.shop