Contact Information
Get in Touch
Thank you for your interest in Velvabag. We’re here to help and answer any questions you may have. There are several ways to contact us:
Customer Support
Email Support
For general inquiries, customer support, and assistance:
Email: contact@velvabag.shop
Response Time: Within 24 hours
Phone Support
For immediate assistance or urgent matters:
Phone: +1 415-578-4934
Hours: Monday-Friday, 9:00 AM – 6:00 PM (United States Time)
Business Address
Office Location
Velvabag535 Mission St 14th floor, San Francisco, CA 94105, United States
Order Support
- For Order Status: Email your order number to contact@velvabag.shop
- For Returns: Please see our Refund Policy page for detailed instructions
- For Shipping Questions: Please see our Shipping Policy page or email us
Business Hours
| Monday – Friday: | 9:00 AM – 6:00 PM |
| Saturday: | 10:00 AM – 4:00 PM |
| Sunday: | Closed |
| Holidays: | Hours may vary |
All times listed are in United States time zone.